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Frequently Asked Questions

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  • Frequently Asked Questions

Below, you can find the most frequently asked questions about our services.

If you still have further questions or you can not find what you are looking for, please contact us directly via email at support@platinumlearningce.org or call us at 424-347-0362. Please kindly have your license number and email address ready to confirm your account.

  • Purchases and Payments
How does Platinum Learning CE work?

Platinum Learning CE offers online continuing education courses for eligible California nursing and healthcare professionals. You can review available courses, complete your selected coursework, and purchase a certificate when you meet the course requirements.

Please review each course’s requirements and certificate options before purchasing.

Can I purchase individual courses?
Yes. You can purchase eligible individual courses instead of choosing a complete renewal package. Individual courses may provide certificates and transcripts upon successful completion and fulfillment of the applicable purchase requirements.
Do I have to pay to access course content?
Course access and certificate fees depend on the course and package selected. Review the relevant course page for current pricing, access terms, and certificate fees before completing your purchase.
What payment methods can I use?
Available payment methods are displayed during checkout. Please review the payment options shown on the checkout page before placing your order.
How can I get help with a payment or billing issue?
If you have a payment question, duplicate charge concern, or issue with your order, contact support@platinumlearningce.org. Include your registered email address and order details, but never send your full credit card number or security code by email.
Is my payment information secure?
Online payments should be completed through the payment system provided at checkout. Please review the payment provider’s security information and the website’s Privacy Policy for details about payment processing and personal information. For assistance with a payment, contact our support team.
  • Refund and Cancellation Policy
What is your refund policy?
Platinum Learning CE’s refund policy is subject to the conditions that apply to your purchase. Before requesting a refund, review the applicable policy and contact our support team for assistance. If the 30-day money-back guarantee applies to your purchase, refund requests must be submitted within 30 days of the purchase date and meet the following conditions:
  • No certificate associated with the purchase has been generated, saved, or printed.
  • No certificate associated with the purchase has been electronically reported to the relevant licensing board.
Please contact support@platinumlearningce.org to submit a refund request and confirm your eligibility.
How long do I have to request a refund?
For purchases covered by the 30-day money-back guarantee, the request must be made within 30 days of the purchase date. If different terms apply to a particular product, the applicable terms should be clearly stated before purchase.
Can I receive a refund after my certificate has been issued?
Under the stated 30-day guarantee conditions, purchases associated with certificates that have been generated, saved, printed, or electronically reported may not qualify for a refund. Contact support if you need clarification about your specific situation.
How do I request a refund?
Email support@platinumlearningce.org with your registered email address, purchase details, and reason for the request. Our team can review your order and explain the applicable refund conditions.
  • Courses and Certificates
Will I receive credit for individual courses?
Eligible individual courses may provide a certificate of completion and transcript after you successfully complete the course and satisfy the applicable requirements. Always confirm that the course meets your license type’s requirements before relying on it for renewal.
When will I receive my certificate?
Certificate availability depends on successful course completion and the requirements associated with your purchase. Follow the instructions in your account and contact support if your certificate does not appear after you have completed the required steps.
Can I access my certificate again later?
Certificate access depends on the website’s account and record-retention policies. Sign in to your account to check your available certificates and transcripts. Contact support if you need help locating a previously issued certificate.
Can I purchase another course or renewal package if I am an existing customer?
Existing customers may be able to purchase additional eligible courses or renewal packages. Sign in using your existing account and review the available options. If you have trouble accessing a new purchase or completing a new renewal cycle, contact support.
What if my certificate contains incorrect information?
Contact support@platinumlearningce.org with your registered email address and a description of the error. Do not include sensitive payment information. Our team can review the record and explain the next steps.
  • California License Renewal Requirements
What continuing education requirements apply to California Registered Nurses?
California Registered Nurses must meet the continuing education requirements established by the California Board of Registered Nursing. Requirements may depend on the license and applicable exemptions. Review our California Registered Nurse CE requirements page and confirm your current obligations with the Board of Registered Nursing.
What are the continuing education requirements for California LVNs?
Licensed Vocational Nurses must meet the applicable renewal requirements established by the California Board of Vocational Nursing and Psychiatric Technicians. Visit our California LVN CE requirements page for more information. Confirm your current requirements with the relevant licensing board.
What are the continuing education requirements for California Licensed Psychiatric Technicians?
Licensed Psychiatric Technicians must follow the renewal rules that apply to their license through the California Board of Vocational Nursing and Psychiatric Technicians. Review our California Psychiatric Technician license renewal page for further details.
What are the continuing education requirements for California APRNs?
Advanced Practice Registered Nurses must meet the requirements that apply to their California RN license and any relevant advanced practice certification or furnishing authority. Visit our California APRN CE requirements page and confirm your individual obligations with the relevant licensing authority.
Does completing a course automatically renew my license?
No. Completing a continuing education course does not automatically renew your professional license. Once you purchase the course, complete all required coursework, and meet the applicable requirements, you will receive your certificate of completion. You remain responsible for submitting your license renewal application to the relevant licensing board.
How can I confirm that a course meets my renewal needs?
Review the course description, learning objectives, credit information, and applicable license type before purchasing. If you are unsure whether a course meets your requirements, verify the information with the relevant licensing board.
  • Accreditation and Provider Information
Is Platinum Learning CE an approved provider of continuing education?

Platinum Learning CE lists the following California continuing education provider numbers:

  • California Board of Registered Nursing (BRN): Provider #17838 for Registered Nurses and Advanced Practice Nurses, as applicable.
  • California Board of Vocational Nursing and Psychiatric Technicians (BVNPT): Provider #15030 for Licensed Psychiatric Technicians.
  • California Board of Vocational Nursing and Psychiatric Technicians (BVNPT): Provider #15144 for Licensed Vocational Nurses.

Please verify the provider’s current status and scope directly with the relevant licensing authority.

How can I verify a provider number?
You can use the California Department of Consumer Affairs license search to look up provider information and confirm the available records. Visit the California Department of Consumer Affairs license search. For additional assistance, contact our support team.
Does provider approval mean every course meets every license requirement?
Not necessarily. Course suitability depends on the applicable license, course content, credit rules, and current regulatory requirements. Review the course information and confirm eligibility with your licensing board when needed.
  • Account Access and Technical Support
What should I do if I cannot sign in?
Check that you are using the email address associated with your account. Use the password-reset option if you have forgotten your password. If you still cannot access your account, contact support for assistance.
What if I purchased a course but cannot access it?
Sign in with the email address used for your purchase and check your account for the course. If the course is missing, email support@platinumlearningce.org with your order details so the team can investigate.
How do I contact customer support?

You can contact Platinum Learning CE through the following channels:

Please include your registered email address and relevant order or license information when requesting account assistance. Never email your password or full payment card details.

  • Privacy and Website Policies
How does Platinum Learning CE handle my personal information?

Personal information should be handled according to the website’s Privacy Policy and applicable privacy laws. Please review the policy to understand what information is collected, how it is used, and how to contact the organization about privacy questions.

Where can I read the website's terms and policies?
Please refer to the website’s published Privacy Policy, Terms and Conditions, and Refund Policy for information about account use, purchases, personal information, and refund eligibility.
Where can I find the latest course and renewal information?
Review the relevant course and license renewal pages on Platinum Learning CE. Because licensing requirements can change, confirm important regulatory details with the appropriate California licensing board.
  • Still Have Questions?

Our support team is available to help with course access, purchases, certificates, and account questions.

Email: support@platinumlearningce.org

Phone: 424-347-0362

Please have your registered email address and relevant order or license information ready when contacting us.

Please follow the link to verify your license with the State of California: https://search.dca.ca.gov/. 

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