Last Updated: October 19, 2026
At Platinum Learning CE, we want you to have a smooth and reliable learning experience. This Refund and Returns Policy explains the conditions for requesting a refund for courses and certificate packages purchased through https://platinumlearningce.org/.
Please read this policy before making a purchase.
1. 30-Day Money-Back Guarantee
Platinum Learning CE offers a 30-day money-back guarantee on eligible purchases, subject to the conditions in this policy.
To qualify for a refund under this guarantee:
- You must submit your refund request within 30 days of the original purchase date.
- A certificate associated with the purchase must not have been generated.
- You must provide the purchase details needed for us to review your request.
Once a certificate has been generated for the purchased course or package, the purchase is no longer eligible for a refund under our standard refund policy, subject to applicable law and any rights that cannot legally be excluded.
Submitting a refund request within 30 days does not automatically guarantee approval.
2. When Refunds Are Not Available
Under our standard refund policy, a purchase is not eligible for a refund if:
- The refund request is submitted more than 30 days after the original purchase date.
- A certificate for the purchased course or package has already been generated.
These restrictions are subject to applicable consumer protection laws and any rights that cannot legally be excluded or restricted.
3. How to Request a Refund
To request a refund, email our support team at support@platinumlearningce.org within the applicable 30-day period.
Please include:
- Your full name.
- The email address associated with your account.
- Your order number or purchase details.
- The purchase date.
- The reason for your refund request.
Our team will review your request and may contact you if additional information is needed to verify the purchase or assess eligibility.
For your security, do not email your password, full payment card number, card security code, or other sensitive payment credentials.
4. Technical Issues and Course Access Problems
We understand that technical problems may sometimes affect your learning experience.
If you cannot access a purchased course or complete the required course activities because of a technical issue, contact us at support@platinumlearningce.org.
Our team will investigate the issue and make reasonable efforts to resolve it.
If we cannot resolve the technical issue and you remain unable to use the purchased course, we will provide a refund for the affected purchase, subject to verification of the issue and applicable law.
Please provide details about the problem, including the affected course and any relevant order information. Do not include passwords or sensitive payment details.
5. Duplicate Payments and Billing Errors
If you believe you have been charged more than once for the same purchase or notice an incorrect charge, contact support@platinumlearningce.org as soon as possible.
Please include your account email, relevant order details, and the dates and amounts of the charges.
We will review the transaction and address any verified billing error in accordance with applicable law and the circumstances of the payment.
Do not send your full payment card number or card security code by email.
6. New Purchases and Renewal Packages
Each course or package purchase is treated as a separate transaction.
If you purchase a new package for a future license renewal cycle, the refund eligibility of that purchase will be assessed separately under this policy.
Purchasing a new package does not automatically make an earlier purchase eligible for a refund.
Before purchasing, please review the product description, included courses, access period, and applicable terms.
7. Certificate Validity and Recordkeeping
Certificates issued by Platinum Learning CE have a two-year validity period, subject to the dates and terms stated on the certificate.
Please keep your certificate in your records for four years after completing the course.
The two-year certificate validity period is separate from the four-year recordkeeping instruction. Keeping a copy of a certificate does not extend its validity or guarantee acceptance by a licensing board.
You are responsible for checking the requirements of your relevant licensing board and ensuring that your continuing education meets those requirements.
The generation of a certificate also affects refund eligibility as explained in this policy.
8. Cancellations
Cancelling or discontinuing a course does not automatically entitle you to a refund.
Refund eligibility will be assessed under this policy, including the 30-day request period, certificate generation rules, and provisions for unresolved technical issues.
Nothing in this section limits any consumer rights that cannot legally be excluded.
9. Payment Processing and Refund Timing
Payments are processed through Stripe or another payment provider identified at checkout.
Approved refunds will be returned to the original payment method where possible. The time required for the funds to appear in your account may depend on the payment provider and your bank.
10. Changes to This Policy
We may update this Refund and Returns Policy when necessary. Any revised version will be published on our website with an updated date.
The applicable policy will be considered alongside the terms presented at checkout and any rights provided by applicable law.
11. Contact Us
If you have questions about this policy or need assistance with a refund request, please contact us:
Platinum Learning CE
Email: support@platinumlearningce.org
Phone: 424-347-0362
Website: https://platinumlearningce.org/
Our team will review your inquiry and respond as soon as reasonably possible.