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Last Updated: October 10, 2026
Platinum Learning CE is committed to providing quality online continuing education for eligible nursing and healthcare professionals. This Refund and Cancellation Policy explains the conditions for requesting a refund for eligible course purchases and certificate fees.
If you have questions about this policy or need assistance with a purchase, contact us at support@platinumlearningce.org or call 424-347-0362.
1. 30-Day Money-Back Guarantee
Platinum Learning CE offers a 30-day money-back guarantee for eligible purchases, subject to the conditions outlined in this policy.
To qualify for a refund under this guarantee:
- You must submit your refund request within 30 days of the original purchase date.
- No certificate associated with the purchase may have been generated, saved, or printed.
- No certificate associated with the purchase may have been electronically reported to the relevant licensing board.
All refund requests are reviewed against the applicable purchase terms and the conditions of this policy.
2. Purchases That May Not Qualify for a Refund
A purchase may not qualify for a refund under the 30-day money-back guarantee if:
- The refund request is submitted more than 30 days after the purchase date.
- A certificate associated with the purchase has been generated, saved, or printed.
- A certificate associated with the purchase has been electronically reported to the relevant licensing board.
If you are unsure whether your purchase qualifies, contact our support team before submitting your request. Any applicable rights under consumer protection laws remain unaffected by this policy.
3. How to Request a Refund
To request a refund, email support@platinumlearningce.org with the following information:
- Your full name.
- The email address registered to your account.
- Your order number or purchase details, if available.
- The date of purchase.
- A brief explanation of your request.
Our support team will review your request and contact you if additional information is needed. Please do not include your password, full credit card number, or payment security code in your email.
4. Refund Review and Processing
After receiving your request, our team will review the purchase details and determine whether the request meets the applicable refund conditions.
If your request is approved, the refund will be processed through the original payment method where possible. The time required for the refund to appear in your account may depend on the payment provider and your financial institution.
We will communicate the outcome of your request and provide further instructions when necessary.
5. Course Access and Technical Issues
If you have paid for a course but cannot access it, or if you experience a technical issue that prevents you from completing your coursework, contact our support team at support@platinumlearningce.org.
Please provide your registered email address and relevant purchase details so we can investigate the issue.
We will review the circumstances and explain the available options under the applicable purchase terms and this policy. Technical issues should be reported promptly so we can assist you.
6. Duplicate Payments and Billing Errors
If you believe you have been charged more than once for the same purchase or notice an incorrect charge, contact our support team.
Include the transaction dates, order details, and registered email address, but do not send sensitive payment information by email.
We will review the reported issue and explain the appropriate next steps.
7. Course Packages and Additional Purchases
If you purchase an additional course or renewal package through an existing account, the refund conditions will apply to that purchase according to its applicable terms.
Purchasing a new package does not automatically make an earlier purchase eligible for a refund. Each request will be reviewed based on the relevant purchase date, certificate status, and applicable refund conditions.
8. Certificate Issuance and Reporting
Certificates are issued after the applicable course and purchase requirements have been met.
Because certificate generation, saving, printing, and electronic reporting may affect refund eligibility, please review your purchase carefully before completing your course and requesting a certificate.
If you have questions about a certificate or its reporting status, contact our support team for assistance.
9. Cancellations
If you wish to cancel a purchase or stop using a course, contact our support team as soon as possible.
Cancellation does not automatically guarantee a refund. Refund eligibility will be determined under the applicable purchase terms, this policy, and any consumer protection rights that apply.
10. Changes to This Policy
Platinum Learning CE may update this policy when necessary to reflect changes in its services, purchase terms, or applicable legal requirements.
Any revised policy will be published on this page with an updated revision date. The terms applicable to a purchase will be determined in accordance with applicable law and the relevant purchase agreement.
11. Contact Us
If you have questions about refunds, cancellations, billing, or course access, contact Platinum Learning CE:
Email: support@platinumlearningce.org
Phone: 424-347-0362
Please have your registered email address and relevant order details ready when contacting our support team.