Privacy Policy

Effective Date: October 10, 2026

Platinum Learning CE (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, purchase continuing education courses, complete courses, or receive certificates.

Our website provides continuing education services for nursing and other eligible healthcare professionals. By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent, we will request it separately.

1. Information We Collect

We may collect the following types of information when you use our website and services.

Personal and Account Information

This may include:

• Full name and username

• Email address and contact details

• Account credentials

• Information you provide when contacting customer support

Professional License Information

To manage course enrollment and certificate records, we may collect:

• Professional license type, such as RN, LVN, LPT, or APRN

• Professional license number

• Course enrollment and completion records

• Certificate details and issue dates

Please ensure that the information you provide is accurate and up to date.

Payment and Transaction Information

When you purchase a course or package, we may collect:

• Purchase amount and date

• Transaction ID and payment status

• Refund and billing records

• Limited payment card details made available by the payment provider

Payments are processed through Stripe or another payment provider identified at checkout. We do not intend to store full payment card numbers or card security codes on our website.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address and browser type

• Device and operating system information

• Pages visited and links clicked

• Referral sources and website interactions

• Cookie identifiers and advertising interaction data, where enabled

2. How We Use Your Information

We may use your information to:

• Create and manage your account

• Provide access to purchased courses and learning materials

• Process payments and manage transactions

• Track course progress and completion

• Issue certificates and maintain course records

• Support applicable professional education reporting

• Respond to questions and technical support requests

• Send account, course, payment, and certificate notifications

• Improve website performance and user experience

• Measure advertising and marketing performance

• Protect our website and prevent fraud

• Meet applicable legal, regulatory, and recordkeeping obligations

We will not use personal information for purposes that are incompatible with this policy without providing any notice or obtaining consent required by applicable law.

3. Payment Processing and Security

We use Stripe or the payment provider identified at checkout to process payments.

Payment information may be transmitted directly to the payment provider. We may retain transaction records required to manage purchases, refunds, customer support, accounting, and fraud prevention.

Depending on the payment integration, limited card details, such as the last four digits of a card or its expiration date, may be available in our administrative system. We do not intend to store complete card numbers or card security codes on our website.

Payment providers process information under their own privacy policies and security practices. Please review the relevant provider’s privacy policy before submitting payment information.

4. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, and similar technologies to operate the website, understand visitor activity, and measure advertising performance.

These technologies may include:

• Google Analytics: To understand website traffic and visitor interactions.

• Google Ads: To measure advertising conversions and, where enabled, support remarketing.

• Meta Pixel: To measure advertising performance and website interactions related to Meta advertising.

Depending on their configuration, these tools may collect information such as online identifiers, browser and device information, pages visited, and interactions with advertisements.

Certain advertising activities may qualify as the sale or sharing of personal information under applicable California privacy laws. This depends on the data involved and how the tools are configured and used.

Where required, we will provide appropriate notice and obtain consent before using non-essential tracking technologies. Where applicable law requires it, we will also provide mechanisms to opt out of the sale or sharing of personal information and honor recognized opt-out preference signals, such as Global Privacy Control (GPC).

You can manage cookies through available website preferences and your browser settings. Disabling some cookies may affect website functionality.

5. Your Choices and Privacy Rights

Your privacy rights depend on your location and the laws that apply to our business.

Access and Correction

You may request access to personal information we hold about you and ask us to correct inaccurate information, subject to applicable law.

To submit a request, contact us using the email address or phone number listed in the Contact Us section.

Deletion

Where applicable law provides this right, you may request deletion of personal information we have collected from you. Certain information may need to be retained to complete transactions, maintain required records, prevent fraud, resolve disputes, or comply with legal obligations.

Promotional Communications

You can opt out of promotional emails by following the unsubscribe instructions provided in the communication. Even if you opt out of marketing emails, we may still send essential account, payment, course, security, and certificate-related messages.

California Privacy Laws

Certain California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), apply only to businesses that meet specific legal requirements.

Based on our current assessment, Platinum Learning CE does not meet the applicable thresholds for coverage under the CCPA/CPRA. We will review this assessment as our business operations, data practices, and applicable legal requirements change.

We remain committed to handling personal information responsibly and providing transparency about our data collection, use, and disclosure practices.

If you have questions about your personal information or our privacy practices, please contact us at support@platinumlearningce.org.

6. How We Share Information

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:

• Payment processors: To process payments, refunds, and transactions.

• Website and hosting providers: To operate, maintain, and secure our website.

• Membership and learning platforms: To manage accounts, course access, progress, and certificates.

• Analytics and advertising providers: To measure website activity and advertising performance, subject to applicable law.

• Licensing boards or authorized organizations: Where reporting is required, authorized, or otherwise permitted.

• Professional advisers and authorities: Where necessary to meet legal obligations or protect our rights.

• Business successors: In connection with a merger, sale, restructuring, or transfer of business assets, subject to applicable law.

We do not sell personal information in exchange for money. Where applicable law treats certain advertising disclosures as a sale or sharing of personal information, we will provide the required notice and choices.

7. Course Access and Certificate Validity

Certificates issued through Platinum Learning CE have a two-year validity period, subject to the applicable certificate terms.

The validity period is based on the certificate’s issue date or other date specified in the applicable certificate terms. Please check your certificate for its relevant dates.

A certificate’s validity under our service terms does not replace or override the requirements of the relevant licensing board. You remain responsible for confirming that your continuing education and certificate meet the board’s requirements.

Course or package access is subject to the period stated at checkout or in the applicable product description. A new purchase may be required to access another course package or complete continuing education for a future renewal cycle.

Your account or historical course records may remain in our system after course access or certificate validity expires. Keeping a certificate record does not extend the certificate’s validity.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage accounts, maintain course and certificate records, process transactions, resolve disputes, prevent fraud, and meet applicable legal or regulatory obligations.

Different types of information may have different retention periods:

• Account information: As needed to administer your account and provide services.

• Course and certificate records: As needed for course administration, verification, reporting, support, and applicable recordkeeping requirements.

• Payment records: As needed for accounting, refunds, disputes, fraud prevention, and legal obligations.

• Support communications: As needed to resolve issues and maintain appropriate business records.

• Analytics and advertising data: According to the relevant tools’ settings, retention controls, and applicable law.

The two-year certificate validity period is separate from the period for which we retain records. We may delete or de-identify personal information when it is no longer reasonably necessary, subject to applicable legal requirements.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your login credentials confidential. Please contact us if you believe your account has been accessed without authorization.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external resources. We do not control their privacy practices or content.

Your use of third-party services is subject to their own terms and privacy policies. We encourage you to review those policies before providing personal information.

11. Children’s Privacy

Our services are intended for adults pursuing professional continuing education and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this page. Where required by law, we will provide additional notice or obtain consent.

13. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

Platinum Learning CE
Website: https://platinumlearningce.org/
Email: support@platinumlearningce.org
Phone: 424-347-0362

We will review privacy inquiries and respond in accordance with applicable law.