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Welcome to the Platinum Learning CE Help Center. We are here to help you with your online continuing education courses, account access, payments, course completion, and certificates.
Whether you are an RN, APRN, LVN, or LPT in California, use this page to find help with common issues. If you need further assistance, contact our support team.
1. Account Access and Login
Having trouble signing in to your account?
Check that you are using the email address registered with your account.
Make sure your login details are correct.
Use the password reset option if you have forgotten your password.
Check your inbox and spam folder for password reset emails.
If you still cannot access your account, contact support using your registered email address and explain the issue.
2. Course Enrollment and Access
Platinum Learning CE offers continuing education courses for California nursing professionals, including:
Before purchasing, review the course description, applicable license type, included contact hours, price, and access terms.
If you have purchased a course but cannot access it, contact support with your account email and course or package name.
3. Course Progress and Completion
If your course progress does not update or a completed course still appears unfinished, try the following:
Confirm that you have completed all required course activities.
Sign out of your account and sign in again.
Reopen the course and check its completion status.
If the problem continues, contact our support team.
Please include the course name and a brief description of the issue. Do not share your password.
4. Certificate Support
After completing the required course activities and meeting the applicable conditions, you can obtain your certificate according to the course terms.
Certificates issued through Platinum Learning CE have a two-year validity period, subject to the dates and terms stated on the certificate.
Contact support if:
Your certificate is missing.
Your certificate contains incorrect information.
You cannot access your certificate.
You need help with a course completion record.
Please provide your account email, course name, and certificate details where available. Do not send sensitive payment information.
5. Payment and Purchase Support
If you have a question about a purchase or payment, check your account and purchase confirmation first.
Contact support if:
Your payment was successful but the course is not available.
You cannot find your purchase in your account.
You need help identifying a transaction.
You believe you were charged incorrectly.
For your security, never send your full card number, card security code, or account password by email or through a support form.
6. Refund Assistance
If you want to request a refund, review our Refund Policy before submitting your request.
Refund eligibility is subject to the conditions stated in that policy, including the applicable request period and certificate-related restrictions.
To help us review your request, provide your account email, purchase details, and reason for contacting us.
Read our Refund Policy for the full terms and instructions.
7. License Renewal and Continuing Education
Continuing education requirements depend on your professional license and the rules of the relevant licensing board.
Before purchasing a course or submitting a certificate for renewal, confirm that the course meets your licensing requirements.
Explore the relevant information on our website:
RN Continuing Education in California
APRN Continuing Education in California
LVN Continuing Education in California
Psychiatric Technician License Renewal in California
Completing a continuing education course does not automatically renew your professional license. You remain responsible for submitting your renewal application and meeting all applicable requirements.
8. Frequently Asked Questions
For answers to common questions about course purchases, certificates, provider information, accreditation, and license renewal, visit our Frequently Asked Questions page.
Visit our FAQ page for more information.
9. Contact Support
Still need help? Our support team can assist with account access, course enrollment, payments, course completion, and certificate-related questions.
Email: support@platinumlearningce.org
Phone: 424-347-0362
When contacting us, include your registered email address and a clear description of the issue so we can better understand your request.
Please do not include your password or full payment card details in your message.